Orthodontics Products purchase from our website:
Please be informed that all products sold by our Company are meant to be sold to only Professional body (Drs and Clinics). We will not be held responsible if any problems arises upon purchases by others than the aforementioned intended puchaser.
Return and Exchange:
If you are unsatisfied with your purchased item, please let us know. Our exchange and return policy gives you a fourteen (14) days period to return and/or exchange item/s bought with a valid receipt.
If there is no stock for the product that was ordered within 2 weeks (14 days), our company will refund the amount (based on invoice value).
Unwanted goods must be returned in a fully resaleable condition, and packaging must be unopened. We reserved the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us.
Exchanges are subject to availability. In the event that our company does not have any more stock, you may need to wait until we manage to procure the related items or you may choose to place a request for refund.
Shipping: You are to bear the shipping cost for returning your item. Shipping costs are non-refundable.